love lily loyalty programme

Love Lily Loyalty is our way of rewarding you for coming back for more!

Earn points every time you spend, unlock free drinks, sweet treats, and money off your bill, and enjoy personalised treats like birthday rewards and exclusive offers.

Sign up in store or online and add your loyalty card to Apple Wallet for easy tap-and-go collecting.

Frequently asked questions

What is the Love Lily Loyalty Programme?

Our way of saying thank you for choosing Love Lily - our loyalty programme rewards you for visiting us again and again!

You’ll earn points every time you visit, which can be swapped for free drinks, sweet treats or money off your bill.

How do I sign up?

You can join in two easy ways:

Top tip: When signing up, we recommend adding your email address so we can send you personalised treats - think birthday rewards, exclusive offers, and little Love Lily surprises.

How do I earn points?

You’ll earn 10 points for every £1 you spend when ordering in store through our Squaretills - even when paying with cash.

Points are added automatically once your transaction is complete.

What rewards can I earn?

You can redeem your points for the following rewards:

  • 100 points – Free tea or Americano
  • 500 points – Free drink of your choice
  • 700 points – Free sweet treat
  • 1,000 points – £7 off your bill

Saving points has never tasted so good!

How do I check my points balance?

Once you sign up, you’ll receive a text message with a personalised link where you can view your points balance and available rewards at any time.

You can also check:

Here for Roker

Here for Herrington Park

How do I redeem my rewards?

Once you’ve earned a reward, simply give your phone number at the till on your next visit and a member of our team will apply it to your order.

Even easier: once your loyalty account is set up, you can add your Love Lily Loyalty card to your Apple Wallet. Then just tap your phone using NFC at the till to collect points and redeem rewards - no phone number needed.

How do I add my Love Lily Loyalty card to Apple Wallet?

Once you’ve signed up to our loyalty programme, you’ll receive a text message with a personalised link to your loyalty account.

  1. Open the link from the text message on your iPhone
  2. Tap “Add to Apple Wallet”
  3. Follow the on-screen prompts to confirm

Your Love Lily Loyalty card will then be saved in your Apple Wallet. Next time you visit, simply tap your phone at the till using NFC to collect points and redeem rewards - easy!

Do my points expire?

Your points don’t expire, but rewards must be redeemed while the loyalty programme isactive - so don’t forget to treat yourself.

Can I earn or redeem points online or on delivery apps?

Loyalty points can currently be earned and redeemed in store only when ordering directly with us. Points are not available on third-party delivery apps.

Can I use my loyalty rewards at both Love Lily locations?

Our loyalty scheme is location-specific, so points and rewards can only be earned and redeemed at the Love Lily site you signed up. This means points and rewards earned at Love Lily Roker can only be used at Roker, and points earned at Love Lily Herrington Park can only be used there.

We recommend signing up to both locations if you visit them both regularly - that way you’ll never miss out on earning points, rewards, or exclusive treats at either site.

Can I combine rewards or use them with other offers?

Rewards cannot be combined with other discounts or promotions unless stated otherwise.